{"xsrfToken":"0ace9aef2538f2be89995f043d357152a63737c0_lout","branding":{"id":"4","key":"v3dv","name":"VEERUM 3DVAULT Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#193145","headerLinkHoverBGColor":"#193145","headerBadgeColor":"#193145"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1fc2c1c2-55a6-4a74-9e74-34aeab79433c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmYzJjMWMyLTU1YTYtNGE3NC05ZTc0LTM0YWVhYjc5NDMzYyI6WyJyZWFkIl19LCJleHAiOjE3NTExOTY2NjcsIm5iZiI6MTc1MTE5NjA2N30.zAHVp5CXaoP1g1Obl6keTWk4fpCTGCO6IQ216rbfm7I&client=17b753cc-ef59-43d5-8d8a-752fe982be9c&mode=fit","logoId":"1fc2c1c2-55a6-4a74-9e74-34aeab79433c","isLogoAvailable":true,"helpCenterTitle":" Welcome to the VEERUM support portal ","sharedPortalName":"VEERUM Help and Support Center","userInitialAnnouncementHeader":"Select a support site:","userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\">\n <div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #FFFFFF;border-style: solid;border-width: 10px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 10px;border-bottom-style: solid;border-bottom-color: #FFFFFF;background-color: #FFFFFF;\"><b>VEERUM DigitalTWIN</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\">\n <p><a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/8552514\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Select for access to VEERUM DigitalTWIN Resources</a></p>\n </div>\n </div></td>\n <td class=\"confluenceTd\">\n <div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #FFFFFF;border-style: solid;border-width: 10px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 10px;border-bottom-style: solid;border-bottom-color: #FFFFFF;background-color: #FFFFFF;\"><b>VEERUM 3DVAULT</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\">\n <p><a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1758232763\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Select to access VEERUM 3DVAULT Resources</a></p>\n </div>\n </div></td>\n </tr>\n <tr>\n </tr>\n </tbody>\n </table>\n</div>","translations":{"en-US":{"helpCenterTitle":" Welcome to the VEERUM support portal ","sharedPortalName":"VEERUM Help and Support Center","announcementHeader":"Select a support site:","announcementMessage":"|{panel:title=VEERUM DigitalTWIN|borderStyle=solid|borderWidth=10pt|borderColor=#FFFFFF|titleBGColor=#FFFFFF|bgColor=#FFFFFF}\n[Select for access to VEERUM DigitalTWIN Resources|https://veerum.atlassian.net/servicedesk/customer/portal/1/article/8552514]{panel}|{panel:title=VEERUM 3DVAULT|borderStyle=solid|borderWidth=10pt|borderColor=#FFFFFF|titleBGColor=#FFFFFF|bgColor=#FFFFFF}\n[Select to access VEERUM 3DVAULT Resources|https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1758232763]{panel}\n|","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#274865","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ee7f4689-bf52-4fef-b224-5f738795592d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlN2Y0Njg5LWJmNTItNGZlZi1iMjI0LTVmNzM4Nzk1NTkyZCI6WyJyZWFkIl19LCJleHAiOjE3NTExOTY2NjcsIm5iZiI6MTc1MTE5NjA2N30.ATX7TzkBWnT0iBWF54igFCj9fZIduGTZcHgwki4BnUI&client=17b753cc-ef59-43d5-8d8a-752fe982be9c&height=300&mode=fit","bannerMediaApiFileId":"ee7f4689-bf52-4fef-b224-5f738795592d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"v3dv","projectId":10037,"serviceDeskId":4,"name":"VEERUM 3DVAULT Support","description":"<p>Submit a support ticket to request assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10575,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[12],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10584,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[12],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10574,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[12],"key":""},{"id":"48","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10578,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[12],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10559,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[12],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10566,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10588,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10580,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[41,42,46,47,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ff6a2d4d-5a30-345f-83df-2034a2fca699","appLinkName":"","appLinkUrl":"","spaceKey":"V3DV","spaceName":"VEERUM 3DVAULT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"V3DV","serviceDeskId":4,"kbLinkDomainURLs":["https://veerum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"V3DV","userLanguageHeader":"Learn more about VEERUM 3DVAULT:","userLanguageMessageWiki":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1758232763\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Browse resource articles to learn more </a></p>\n<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/lightbulb_on.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1775140872\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Check out the latest release notes</a></p>\n<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1772519429\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">View the supported file formats </a></p>","defaultLanguageHeader":"Learn more about VEERUM 3DVAULT:","defaultLanguageMessage":"(i) [Browse resource articles to learn more |https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1758232763]\n\n(on) [Check out the latest release notes|https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1775140872]\n\n(/) [View the supported file formats |https://veerum.atlassian.net/servicedesk/customer/portal/4/article/1772519429]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTExOTcyNjcsIm5iZiI6MTc1MTE5NjA2N30.bz2zvaU9ZByJzc75NhQG5UtzMwrA0c_D3BHmTcrz8mA","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"17b753cc-ef59-43d5-8d8a-752fe982be9c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":1772519429,"title":"VEERUM 3DVAULT Supported file formats","url":"https://veerum.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1772519429","space":{"key":"V3DV","name":"VEERUM 3DVAULT","id":1758232582},"serviceDeskIds":[4],"appLinkId":"ff6a2d4d-5a30-345f-83df-2034a2fca699","idInString":"1772519429","projects":[{"projectId":10037,"serviceDeskId":4,"portalId":4}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=veerum","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0ace9aef2538f2be89995f043d357152a63737c0_lout","baseUrl":"https://veerum.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://veerum.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"17b753cc-ef59-43d5-8d8a-752fe982be9c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0a2a2dff7324422e873e77f221fb1bf1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}