{"xsrfToken":"bb822359152628ad595ef2f32145714fbaa6c799_lout","branding":{"id":"4","key":"v3dv","name":"VEERUM 3DVAULT Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1fc2c1c2-55a6-4a74-9e74-34aeab79433c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmYzJjMWMyLTU1YTYtNGE3NC05ZTc0LTM0YWVhYjc5NDMzYyI6WyJyZWFkIl19LCJleHAiOjE3MTU3MzkwMTMsIm5iZiI6MTcxNTczODQxM30.tvY-JhswI2gaveAKaEO1LH8YrT_e5dvMarMhdpiLDEU&client=17b753cc-ef59-43d5-8d8a-752fe982be9c&mode=fit","logoId":"1fc2c1c2-55a6-4a74-9e74-34aeab79433c","isLogoAvailable":true,"helpCenterTitle":" Welcome to VEERUM support. How can we help?","sharedPortalName":"VEERUM Help and Support Center","userInitialAnnouncementHeader":"Training videos and help material","userInitialAnnouncementMessageWiki":"<p><a href=\"https://www.youtube.com/watch?v=JIm3ItTnNmM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Onboarding and getting started - Video </a></p>\n<p><a href=\"https://www.youtube.com/playlist?list=PLwc6nH7txT4NQ-8ran6Y-UjPzJTlPMI5R\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Demo walk-through videos</a></p>\n<p><a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/27623430?src=-969777552\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Access all how-to articles</b></a></p>\n<p>Shortcut links:<br> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/816611329\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">- Onboarding and getting started - Guide</a><br> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/8552514\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">- Glossary of Topics</a><br> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/203194381?src=-1213229110\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">- Release notes</a><br> <a href=\"https://veerum.atlassian.net/servicedesk/customer/portal/1/article/27328520\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">- DigitalTWIN system requirements</a></p>\n<p><a href=\"https://www.veerum.com/app-privacy-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy Policy </a><br> <a href=\"https://www.veerum.com/app-acceptable-use-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Acceptable Use Policy </a></p>","translations":{"en-US":{"helpCenterTitle":" Welcome to VEERUM support. How can we help?","sharedPortalName":"VEERUM Help and Support Center","announcementHeader":"Training videos and help material","announcementMessage":"[Onboarding and getting started - Video | https://www.youtube.com/watch?v=JIm3ItTnNmM]\n\n[Demo walk-through videos|https://www.youtube.com/playlist?list=PLwc6nH7txT4NQ-8ran6Y-UjPzJTlPMI5R]\n\n[*Access all how-to articles*| https://veerum.atlassian.net/servicedesk/customer/portal/1/article/27623430?src=-969777552]\n\nShortcut links:\n[- Onboarding and getting started - Guide|https://veerum.atlassian.net/servicedesk/customer/portal/1/article/816611329]\n[- Glossary of Topics|https://veerum.atlassian.net/servicedesk/customer/portal/1/article/8552514]\n[- Release notes|https://veerum.atlassian.net/servicedesk/customer/portal/1/article/203194381?src=-1213229110]\n[- DigitalTWIN system requirements|https://veerum.atlassian.net/servicedesk/customer/portal/1/article/27328520]\n\n[Privacy Policy | https://www.veerum.com/app-privacy-policy]\n[Acceptable Use Policy | https://www.veerum.com/app-acceptable-use-policy]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#274865","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ee7f4689-bf52-4fef-b224-5f738795592d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlN2Y0Njg5LWJmNTItNGZlZi1iMjI0LTVmNzM4Nzk1NTkyZCI6WyJyZWFkIl19LCJleHAiOjE3MTU3MzkwMTMsIm5iZiI6MTcxNTczODQxM30.i-38_nzzsptotdRyXQfSv8aZMZT8cnNcT4S3zCPsnOo&client=17b753cc-ef59-43d5-8d8a-752fe982be9c&height=300&mode=fit","bannerMediaApiFileId":"ee7f4689-bf52-4fef-b224-5f738795592d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"v3dv","projectId":10037,"serviceDeskId":4,"name":"VEERUM 3DVAULT Support","description":"<p>Welcome to VEERUM 3DVAULT support. <br> Learn more with <a href=\"https://veerum.atlassian.net/servicedesk/customer/kb/view/1759608874\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Getting started with VEERUM 3DVAULT</a> <br> To submit a ticket, select the appropriate option and enter the relevant details.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10575,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[12],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10584,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[12],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10574,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[12],"key":""},{"id":"48","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10578,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[12],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10559,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[12],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10566,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10588,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10580,"iconUrl":"https://veerum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[41,42,46,47,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ff6a2d4d-5a30-345f-83df-2034a2fca699","appLinkName":"","appLinkUrl":"","spaceKey":"V3DV","spaceName":"VEERUM 3DVAULT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"V3DV","serviceDeskId":4,"kbLinkDomainURLs":["https://veerum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"V3DV","userLanguageHeader":"Find out what's new!","userLanguageMessageWiki":"<p>Check out the latest <a href=\"https://veerum.atlassian.net/servicedesk/customer/kb/view/1775140872\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">updates</a></p>","defaultLanguageHeader":"Find out what's new!","defaultLanguageMessage":"Check out the latest [updates|https://veerum.atlassian.net/servicedesk/customer/kb/view/1775140872]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxN2I3NTNjYy1lZjU5LTQzZDUtOGQ4YS03NTJmZTk4MmJlOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTU3Mzk2MTMsIm5iZiI6MTcxNTczODQxM30.h1xMIre3pO0-zLbE5SRacxrrGaZZJs8aodsH25D4Qn0","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"17b753cc-ef59-43d5-8d8a-752fe982be9c","tokenDurationInMins":20}},"kbPage":{"id":1759608874,"title":"Getting started with VEERUM 3DVAULT","url":"https://veerum.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1759608874","space":{"key":"V3DV","name":"VEERUM 3DVAULT","id":1758232582},"serviceDeskIds":[4],"appLinkId":"ff6a2d4d-5a30-345f-83df-2034a2fca699","idInString":"1759608874","projects":[{"projectId":10037,"serviceDeskId":4,"portalId":4}]}}